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Help & FAQs

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HELP

Image result for telephone and email icon

 telephone

 0843 523 56 22

 

 

 

Image result for telephone and email icon

  email

  sales@dgadget.co.uk
   or click here to Contact Us.
 

 

DGADGET, the number #1 Stop for consumer electronics.

DGADGET is an online retailer of IT goods and services. Founded in 2011 by an experienced individual who worked many years in the retail sector and now aspiring to translate these experiences  into a new business that will offer similar challenges and a  cheaper alternative to the high street  without any compromise in quality or services.

Billing FAQ

What payment methods do you accept?

We make every effort to ensure our transaction process is safe and that your personal information is secure. Payment can be made from the following credit or debit cards:

  • MasterCard
  • Visa (Debit and Credit cards)
  • Maestro
  • PayPal (confirmed PayPal addresses only)

When do we take payment for the order?

We request authorization for payment as soon as you submit your card details. Payment is taken immediately.

Can I place an order over the phone?

Our helpful sales team are able to provide you with any pre-sales or technical information. Unfortunately we aren’t able to take your order or payment details over the phone at present. All orders must be submitted through our secure online paayment system for security purposes.

I have received an email informing me you are awaiting payment?

If you have received an email informing you that we are awaiting payment this means your previous attempt to make payment has failed. We would require you to log in and make payment.

How to reduce the risk of authorisation being refused by your card issuer

  • Double check all details entered
  • Ensure your card is registered to the billing address
  • Enrol your card in an authentication scheme (Verified by Visa or MasterCard Secure) to assist with the speedy processing of your order
  • If you place a high-value order we suggest you advise the bank beforehand

I have cancelled my order how long does it take for the payment to be returned?

It can take up to 48 hours for your payment to be refunded (Not including weekends or bank holidays).

Do you charge for a credit card and PayPal transactions?

  • Debit Card: No Surcharge
  • Credit Card: 1.7%
  • Corporate Card: 2.0%
  • PayPal:  No Surcharges

Why do we charge a surcharge?

In order to bring you the lowest prices, our profit margins are very low. Due to this, we are unable to absorb the surcharges incurred by the banks when using a credit card or PayPal. We believe the fairest thing to do is to charge for when they are used, rather than adding it to our prices for everybody. There are no charges on debit card transactions however.

Why has my PayPal payment been refunded?

Your PayPal payment will usually only be refunded if you have provided us with an unconfirmed address.

What does PayPal confirmed mean and why do you only accept payments via PayPal this way?

Although the vast majority of unconfirmed addresses are not fraudulent, PayPal offers confirmed addresses as an additional layer of fraud protection. Confirmed addresses help guard against stolen credit cards and identity theft. In order to maintain security, we can only ship to confirmed addresses when using PayPal. You can however ship to alternate delivery addresses when using a debit/credit card.

What time do you process orders until?

We process orders from Monday to Friday up until 5pm (Excluding Bank Holidays).

 

Ordering FAQ

Can I place an order over the phone?

Unfortunately for security purpooses we currenty only accept order via our secure website, for any general presale enquiry you may contact our sales team on 08435 23 56 22.

Can I view products in your collection point before purchasing?

We do hold a number of products in stock but only a selection are available for viewing strictly by appointments you may contact us on 08435 23 56 22 for further advise

Can I trade in my old computer/product?

Unfortunately this isn’t a service we currently offer.

I have received an email informing me of an issue with my order, what does this mean?

This can be caused by a number of different issues with an order, whilst we do try to dispatch orders as quickly as possible, we advise following the instructions given in the email.

How can I amend/cancel an order?

If you change your mind about an order, or would like to cancel an existing order, please contact our sales team on 08435 23 56 22 or email us at sales@dgadget.co.uk referencing to your order number as the subect.

 

Delivery FAQs

Do you ship outside of the United Kingdom?

Yes, Please fill the form for latest international shipment fee.

Which courier is used for sending parcels?

In the vast majority of cases, we use a courier called "DPD" and "UPS". Should you need to contact them regarding any delivery enquiries, please contact them by phone on 08459 300100, or by visiting www.dpd.co.uk.

Why can’t I track my order?

Under certain conditions, you will not be able to track your parcel, in these instances, please allow until 5.30PM on the date for due delivery – usually the next working day from placing the order– if your delivery has still not arrived when expected, please contact us.

Why has only part of my order arrived?

Sometimes orders are part shipped if they are coming from different warehouses so you may have part of your order arrive later on in the day via a different courier.

Where is my order?

Once your order has been dispatched, we’ll send you a confirmation email which will indicate when you should expect to receive your item. Where possible, we’ll provide you with tracking details also so you can see the progress of your delivery.

What do I do if I am missing an item from my delivery?

All missing items must be reported within 48 hours. If you have discovered you are missing an item please contact the sales team.

It is past the day that my item was due for delivery, where is it?

The vast majority of orders we send out will arrive within the time scale selected during your order. If your item was due to arrive on a certain day and did not please contact us so we are able to look in to this.

I have only received part of my order, where is the rest?

Sometimes we ship items in separate deliveries to ensure deliveries are made on time. Usually the orders are dispatched so that they will be delivered on the same day. If you haven’t received an item, please get in touch so that we may investigate.

I have missed my delivery what shall I do?

If you have missed your delivery and have your consignment number you are able to visit the courier’s website to rearrange delivery. If you do not have the consignment number please contact us via email at Salesteam@box.co.uk

Can the courier leave my delivery with a neighbor?

For security reasons, our couriers are instructed not to leave parcels with neighbors or unattended. If you are unable to accept delivery personally, you may be able to utilize our new Collect+ service.

Can I change my delivery address?

On certain orders we are able to change the delivery address once the item is dispatched. Please contact the sales team on 08435 23 56 22 to see if it possible to change the address.

Do you charge for delivery to Non UK-Mainland/Republic of Ireland?

We can deliver to non UK- Mainland addresses.

 

Our services

This table shows you all the information you need regarding our delivery services.

Delivery of small items

 

TVs under 39", computers, cameras etc.

Delivery of large items1

 

TVs over 39" Excludes products delivered directly by the manufacturer.

Price Free Free
Delivery speed Within 3-5 working days Delivery within 3-5 working days after placing your order online
Delivery time

 

Weekday, 8am - 5pm

5 days a week, 7am - 7pm
Order online by 3pm 3pm
   
Price Weekday £9.99
Weekend £29.99
£9.99 
Delivery speed Next day Next day1
Delivery time 5 days a week 7 days a week, 7am - 7pm
Order online by 5pm on Weekdays
1pm on Weekends
8pm
  Next day delivery is offered in most areas, subject to available slots.
Price £14.99 £39.99 ££ Next day £39.99 or any following day £29.99
Delivery time Weekday,
8am - 12noon
or
Weekday, 
12noon - 5pm
Weekday,
5pm - 8pm
or
Weekend, 
8am - 12noon
Sunday
Coming soon
7 days a week,
7am - 11am
9am - 1pm
11am - 3pm
1pm - 5pm
Delivery speed Next working day or any following day Next day1 or any following day
Order online by 5pm on Weekdays
1pm on Weekends
8pm
   

 

 

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